洪都拉斯客户,要打样前说样品费OK,到样品后翻脸不认样品费!

一大早到洪都拉斯客户的邮件觉得有点恶心!!

两三个月前的给她报价,汇率一直在跌,为了促成生意我没有给她涨价!

她说要样品,5天内要完成,我说OK,不过我们要样品费,她说没问题,非常理解,下面是她的第一封邮件,意思是她会付样品费:

Dear Xxx,

Many thanks for your understanding regarding price issue.

I need 2 pieces of each model. Both models needed, so my customer can choose. Please see new logo attached with pantone colors.

Please start making samples, it would be better samples with logo. But we can only wait 5 days. Because other factories are also sending quotes and samples to my customer. This is why we must hurry with sample. So he sees our sample first. And we catch the order from him. Please help us with this issue.

Kindly send me your bank details to send samples fee and confirm amount due. But please make samples now, do not delay this.

I wait for your information,

另一封邮件里她也明确说了她会请她的中国付样品费:

Dear XXX,

Thanks for your samples,

Please see below my DHL information, kindly confirm tracking number. PLEASE SEND SAMPLES TODAY, THEY ARE VERY URGENT.

DHL Account # 96xxxxxx

Account holder : HANxxxxxxxxx

Address : Xxx Xxxxxxx xxx Xxxxxxxxxxxxxxxxxxxxxxxxxxxxx

City : San Pedro Sula

Country : Honduras

Phone : 504- xxxx-xxxxx

Attention : Mxxxxxxx Sxxxxxx

I am right now sending an email to Mr Did Yang to arrange for payment. He is my China agent, his mobile phone number is : + 86-13xxxxxxxxx. Please call him tomorrow to arrange for payment, as I am until now sending him an email regarding this payment,

Best regards,
xxXxxx

她在上面明确写着她会请她的付样品费,因为样品费不是很多,我没有在寄样之前找她的,这是我的严重失误。虽然不在乎那一两百块钱,但是就少了让她下单的一个小小的保证。

我没有在到钱之后再寄样品,而是在样品好后第一时间把样品寄走,毕竟她都付了快递费。

之后我才想起来同她的,她的Did Yang很生气非常不礼貌的说她没有让我付给你的,同类产品倒是有一家她让我付了!

发邮件给客户,问她是怎么回事,我还很客气的说样品费不是最重要的,品质才是最重要的.她也没有回我.

样品过了很久了才到她手上,好像是卡在海关手上有四五天后她才去清关。这期间我一直问她关于样品的意见,她一直说还没给客户看。

昨天我突然想到要样品费不顺利还要被她的凶,就再次发了邮件问她:

Hi Xxxxxxxx,

Thanks for your reply. Hope we could receive the feedback soon.

I still he a question about the sample's fee, I called your agent last time, he is very unhappy and said he already paid it. But we didn't receive any samples fee till now. Did he pay to a wrong person?

Best Regards,
XXX

这是她早上回我的邮件,我看了顿时觉得世界上怎么会有这么无耻的人,难道我邮箱里的往来记录的邮件对她来说都是空气吗?我快速反应快速给她安排样品对她来说一文不值?

Dear XXX,

Thanks for your email.

You never told me about any sample fee. Nothing. Until your last confusing email you started letting me know about sample fee,

I should not be charged any sample fee for a product with NO logo. This is ridiculous,
But anyways please let me know,

Thank you,

我很想发火很想写邮件恶狠狠的说难道我发的邮件你都看不到吗?难道不是你自己答应了要付样品费给我,难道我发给你的samples INVOICE是垃圾吗?神马BANK DETAILS发过去你都看不到吗?我的努力都是不值一提的吗?

可是想想如果她的订单下来还是值得的,还是有一些利润的,我不能因为这个事情毁了潜在的订单!

我很想委婉的回复她,告诉她我们为她所的事都不是白费力气的,不是廉价的,下面是我准备发的邮件:“感谢你及时的回复,希望客人喜欢我们的的样品并且能帮助您接到这个订单。如果您有任何需求,欢迎随时我。

关于样品费,我的朋友,大概您的生意太多了,所以你混淆了不同的商。:)

其实样品费不多,我们并没有坚持要取这费用,因为对我们的合作来说这并不是最重要的。

但是我们之前的确谈过样品费,请看下面的邮件。这也是我的失误吧,我没有及时Did而导致了我们彼此间的误会。

就像我之前说的样品费并不是最重要的,我们之前的顺利合作以及保证产品的质量才是最重要的。
希望我们在今后有更好的合作,也希望我们可以更好的为您服务。"

Dear XXX,

Glad to receive your prompt reply. Sincerely hope our nice samples will help you win this order. If you he any demand, please feel free to contact me.

About the samples fee, my friend, maybe you he too many businesses, so you confuse on different suppliers

We don't insist to request sample's fee, this is only a small charge, and it is not most imprortant thing during our cooperation.

But we did talked about samples fee before, please refer to the following emails. You confirmed our sample's invoice and ge contact way of Did to us.

This is my mistake, I should contact Did in advance so that we can oid the misunderstanding between us.

As I said before, the sample fee is not the most important, our successful cooperation and nice qual

本文经邦号 【Capital.CNG.Conversion.Plant.Ltd.】 投稿,并经邦阅网编辑,转载请注明出处、作者和【本文链接】。

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  • Jackson.Soon
    Jackson.Soon

    只有再跟一跟看样品的反馈了。

    2014-03-21
  • Ross.Liu
    Ross.Liu

    这个客人是不是四处东西 已经都有点晕乎乎了 分不清谁是谁了?

    2014-03-21
  • Kubi.Lu
    Kubi.Lu

    2个关键点,客户为什么会不认样品费: 1,I should not be charged any sample fee for a product with NO logo. This is ridiculous 2,But we can only wait 5 days. Because other factories are also sending quotes and samples to my customer. (样品过了很久了才到她手上,好像是卡在海关手上有四五天后她才去清关。) 就是说你寄出的样品对她没有任何帮助,她还出了运费,换你,你烦吗?

    2014-03-20
  • boopathi
    boopathi

    同意你的说法

    2014-03-20
  • mukesh.Mehra
    mukesh.Mehra

    用中文骂他

    2014-03-19
  • ANDY.MAZIL
    ANDY.MAZIL

    目前你想要什么,不要纠结于样品这个问题

    2014-03-19
  • chai
    chai

    遇到耍赖的客户也没法。只能自认倒霉。

    2014-03-18
  • Kainan.Lin
    Kainan.Lin

    有机会生意的话,100%TT

    2014-03-18
  • Andy.Lu2
    Andy.Lu2

    会耍赖的客户,会好生意么?观察一下吧

    2014-03-18
  • crystalHall
    crystalHall

    这样挺好。打人不打脸。打了她脸也没有用。这样显得你大度,她内心会有愧(当然是我们想象的)。

    2014-03-17
  • WILLIE.LIAO
    WILLIE.LIAO

    就是说在回复邮件的时候告诉她:是我的错,我没有及时和你们,导致大家误会了。没有关系,希望我们下一步的合作愉快,可以早点把订单接下来? 那这么说会不会太谦卑啦?

    2014-03-17
  • tan3
    tan3

    垃圾客户

    2014-03-16
  • Dragon
    Dragon

    是的,我没想也不敢翻脸,毕竟后面的生意更重要。 我是想把她之前发过来的邮件都转发给她,告诉她:“亲爱的我并没有胡说,请看下面我们之间往来的邮件。我们非常重视和你的合作,所以在你答应付样品费给你们之后,我们没有按公司规定到样品费才寄样,而是在样品完成后第一时间寄出了样品,我们希望你能看到我们的诚意,也希望你重视我们所付出的努力。就像我之前说的样品费并不是最重要的,我们之前的顺利合作以及保证产品的质量才是最重要的。希望我们在今后有更好的合作,也希望我们可以更好的为您服务。”

    2014-03-16
  • Amee.Ren
    Amee.Ren

    不用和她争辩。没有什么用。自责最管用。

    2014-03-16
  • mike.daughter
    mike.daughter

    好好跟踪,样品这个东西没有什么区别的,亏了200,这个不算什么,要是那个客户给你带来2万的利润,你也值了!

    2014-03-15
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