We understand that you have used multiple accounts to manipulate Amazon customer reviews. Sellers are not allowed to manipulate ratings, feedback, or customer reviews. Because you are manipulating product reviews, you currently may not sell on Amazon.com.
Funds will not be transferred to you but will stay in your account while we work with you to address this issue. If you have any open orders, please ship them.
Violations of our policies may also violate state and federal laws, including the Federal Trade Commission Act. Amazon strives to maintain customer trust and provide the best possible shopping experience. As a result, we will investigate when we learn that sellers, vendors, or others have attempted to manipulate reviews.
To learn more about this policy, search for "Prohibited Seller Activities and Actions" in Seller Central Help.
To appeal, please reply to this message with the following information:
- A detailed description with dates of all methods you used to post or obtain customer reviews that are prohibited by Amazon policies, or otherwise manipulate reviews.
- Contact information (name, email address, website, etc.) for any third parties you engaged to manipulate reviews or obtain prohibited reviews. - Identifying information for any customer accounts you or a third party used to post prohibited reviews. - Documentation (e.g., emails and receipts) from any such third party confirming you used their service. - List of any prohibited reviews remaining on the Amazon site. - Description of steps you have taken to prevent product review manipulation within your organization and how this will prevent future violations.
Once we receive your plan, we will review it and decide whether you may sell on Amazon.com again. If you do not send an acceptable plan within 17 days, we may cancel your listings and hold any funds in your account for about 90 days, but funds could be held longer.
For help creating your plan, search for "Appeal the restriction or removal of selling privileges" in Seller Central Help.